Yes Health Mobile App
AI-Powered Coaching for Preventative Health
At Yes Health, I contributed to a preventative health application designed to support members managing pre-diabetes through AI-driven coaching. As a Product Designer, I collaborated closely with product team, health coaches and support team to enhancing product usability, user engagement and promoting sustainable health behavior changes.
Main Projects
Building Trust in AI Interactions
Increasing transparency and building user trust in AI coaching through clear communication and intuitive design.
Personalized User Guidance
Developing tailored experiences that clearly and effectively guide members along their individual health journeys.
Accessibility and Usability Enhancements
Improving the app's accessibility to address diverse user needs, particularly among senior users.
My role
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UI/UX Design
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User Research
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User Testing
Tools
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Figma
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Dovetail
Timeline
2021-2022
Home Screen - personalized recommendation banners
Personalized Recommendations for Enhanced User Guidance
Problem
Members lacked clarity on actionable next steps within the Yes Health app, leading to missed engagement opportunities and decreased motivation.
Solution & Impact
Implemented personalized recommendations on the home screen, leading to a 12% increase in engagement with educational content, along with improved user clarity and motivation.
Building Trust in AI Interactions
Problem
Users unfamiliar with AI-powered coaching felt frustrated by perceived limited access to human coaches, negatively impacting their sense of accountability.
Solution & Impact
Clearly communicated the roles of AI-generated and human coaching messages within the app, maintaining consistent user engagement and significantly improving trust in automated interactions.
